How to Request IT Help

Ok, you've got problems and we've got answers (not all the answers but enough to make you think we know it all :)

How can you send out an SOS to NCSSM's Information Technology Services (ITS) staff?

You should fill out a help ticket via My NCSSM (only when you really need help, you don't need to fill one out as part of this topic). Once logged on to My NCSSM, you should see something like this:

Type "Help Ticket" in the search box. (If prompted to login click the Sign in with Google button).

Once you're successful, you should be able to create a ticket, please choose Off-Campus for your location to make sure it gets routed to the right staff in ITS. As work is performed on your request, you'll be notified as well as when it's completed.

If you're having account problems (which you won't because you're going to set up security questions to automatically reset your password), you can email ncssmonline@ncssm.edu for help. Again, it's important that you set your security questions so you won't get stuck and have to wait for ITS when you are locked out. Here are the instructions on how to reset your password using those security questions.

Password Changes

Forgot Password (NCSSM Google Services)? Use password.ncssm.edu to reset your password. Again, please use these instructions.

Forgot Password (Canvas). Canvas now routes you through NCSSM's log-in service. The password is the same for Canvas and NCSSM accounts, but the Canvas log-in page does not include password recovery.

Changes. If you ever need to change your NCSSM network password, you'll need to update your Wi-Fi information once you're back on campus (your computer caches a copy of the old password). NCSSM password changes should be made using these instructions.